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Back to the overview Ready-made solutions · Complaints

Never lose track of a customer complaint again.

The agent logs every complaint — email, phone or web — tracks the deadline and keeps the customer updated.

Complaint lost in an inbox → Logged, assigned and tracked · 0 missed statutory deadlines

Talk through your version of this
01
Where the time goes

What this looks like today.

If none of these three is familiar, this is probably not your first project — and we would rather tell you that than sell you one.

1 Complaints are split across email, spreadsheets and people's memory.
2 The statutory deadline is tracked by hand, which works until the week somebody is on leave.
3 A customer who calls to ask cannot be told the status immediately.
02
Step by step

How it runs, with the human points named.

Nothing here happens off-screen. Every step has a defined output, and the places a person decides are written down before anything is built.

1 Capture

Customer, product, fault, proof of purchase and photos, extracted from whatever came in.

2 Case opened

A reference number in the ERP or CRM; the customer gets a confirmation and a date.

3 Assignment

Routed to the right handler by product and fault type.

4 Deadline control

The handler is reminded five days out, the manager two days out.

5 Updates and decision

Status updates go out automatically. A person always accepts or rejects the claim.

03
The limits

What it never does on its own.

This is the part worth reading twice. A system that is allowed to do everything is a system nobody can sign off on.

It never decides whether to accept or reject a complaint.
It does not close a case without the handler confirming.
It does not send the customer a final position without approval.
And where it runs Your infrastructure or EU cloud. Your call, made before we build.
  • Encrypted in transit and at rest, with on-premises operation available for sensitive data.
  • GDPR and EU AI Act controls designed in at the start.
  • Role-based access, approval steps and a complete audit trail.
04
What we need from you

Three things, and none of them is a project.

The most common reason a pilot slips is waiting on access. This is the whole list.

1 A complaints inbox or form.
2 Somewhere for the cases to live: ERP, CRM, helpdesk, or a simple register.
3 Your complaints rules and deadlines.
What to expect
3–5 weeksto deployment0missed deadlineswithin minutescustomer gets a replyfasterresolution overall
05
The objections people actually raise

Answered plainly.

We take complaints by phone too.

The operator dictates into a short form and the agent does the rest. We can transcribe the calls instead, if you would rather.

Who decides whether to accept a claim?

Always your own person. The agent administers; it does not decide.

06
Your move

Thirty minutes is enough to size this.

We map the process, estimate what it costs you today and tell you whether it is worth automating. You will get an answer either way.

07
The other seven

Same approach, different process.