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Back to the overview Ready-made solutions · Orders

Turn an email into an order without re-keying it.

The agent reads order emails in whatever format they arrive, creates the order in your system and confirms receipt to the customer.

Order arrives in any format → Created and confirmed in the ERP · ~25 h a month back to the sales team

Talk through your version of this
01
Where the time goes

What this looks like today.

If none of these three is familiar, this is probably not your first project — and we would rather tell you that than sell you one.

1 Sales re-key lines from PDFs, spreadsheets and plain text into the ERP or the online store.
2 Every customer writes an order differently, which makes handling slow and quantities and prices easy to get wrong.
3 At peak times orders queue up and confirmations go out late.
A logistics worker photographing a delivery note with his phone on the warehouse floor. How it looks today Turn an email into an order without re-keying it.

Order arrives in any format → Created and confirmed in the ERP

02
Step by step

How it runs, with the human points named.

Nothing here happens off-screen. Every step has a defined output, and the places a person decides are written down before anything is built.

1 Email arrives

PDF attachment, spreadsheet, or just text in the body.

2 Extraction

Items, quantities, requested date and delivery address.

3 Availability and price

Checked against current stock and pricing in the ERP or store.

4 Order created

The customer is matched in the CRM and the order lands in the right system.

5 Confirmation

Items, prices and expected delivery go back to the customer automatically.

6 Human review

Unknown items, price mismatches and new customers always go to sales.

03
The limits

What it never does on its own.

This is the part worth reading twice. A system that is allowed to do everything is a system nobody can sign off on.

It does not create a new customer or a price-list exception without a salesperson's approval.
It does not send a binding confirmation when it is not certain the item matches the price list.
It does not decide discounts or unusual terms. Those always go to a person.
And where it runs Your infrastructure or EU cloud. Your call, made before we build.
  • Encrypted in transit and at rest, with on-premises operation available for sensitive data.
  • GDPR and EU AI Act controls designed in at the start.
  • Role-based access, approval steps and a complete audit trail.
04
What we need from you

Three things, and none of them is a project.

The most common reason a pilot slips is waiting on access. This is the whole list.

1 Access to the ERP, CRM or online store where orders are created.
2 A handful of typical order emails from your main customers.
3 Current prices and a view of stock availability.
What to expect
4–6 weeksto deployment0manual re-keys~25 h/moback to salesROI in the pilotmeasured on your data
05
The objections people actually raise

Answered plainly.

Does it handle a PDF, or a scanned letter?

Yes — a PDF attachment, a scan, or plain text in the body of the email.

What if the customer writes free text?

It works from content, not format, so every customer can keep writing the way they always have. Where it is not sure, it does not guess; it passes the line to a salesperson.

Do we have to standardize the format across customers?

No. It adapts to what your customers already send.

What happens when it does not recognize an item?

It is flagged as an exception and reviewed by a salesperson. The order is not created unverified.

Does it work with Shopify, Shoptet or WooCommerce?

Yes, alongside the ERP and CRM systems you already run.

06
Your move

Thirty minutes is enough to size this.

We map the process, estimate what it costs you today and tell you whether it is worth automating. You will get an answer either way.

07
The other seven

Same approach, different process.