Never lose track of a customer complaint again.
The agent logs every e-mail, phone and e-shop complaint, tracks deadlines and updates the customer.
Where the time really goes
Complaints are split across e-mail, Excel and people's memory.
The statutory 30-day deadline is tracked manually.
Customers cannot get an immediate status.
Step by step
A controlled flow with human decisions.
Customer, product, fault, proof of purchase and photos are extracted.
ERP/CRM receives a reference number; the customer receives confirmation and a deadline.
The right handler is selected by product and fault type.
The handler is reminded 5 days before; the manager is alerted 2 days before.
Status updates are automatic; a person always accepts or rejects the claim.
Boundaries that build trust
It never decides on its own whether to accept or reject a complaint.
It doesn’t close a case without confirmation from the handler.
It doesn’t send the customer a final position without approval.
We keep your input to a minimum
- A complaints inbox or form.
- ERP, CRM, helpdesk or a simple register for the cases.
- Your complaints rules and deadlines.
Your data stays with you
What to expect
Frequently asked questions
We take complaints by phone too.
The operator dictates them into a simple form — the agent takes care of the rest. We can also transcribe calls, optionally.
Who decides whether to accept a claim?
Always your own person. The agent administers, it doesn’t decide.
See what automation could improve in your complaints process.
In 30 minutes, map the process and estimate its time and cost savings.