Turn an email into an order without manual re-keying.
The agent reads e-mail orders in any format, creates them in your system and confirms receipt.
Manual re-keying between email and your business system
Sales re-key PDF, Excel and plain-text order lines into ERP or e-shop.
Different customer formats create slow handling and quantity or price errors.
Orders pile up at peak times, delaying confirmation.
Step by step, from delivery to confirmation
A controlled flow with clear human review points.
PDF, Excel or message text.
Items, quantities, requested date and delivery address.
Current ERP or e-shop stock and pricing are verified.
The customer is matched in CRM and the order enters the right system.
Items, prices and expected delivery are sent automatically.
Unknown items, mismatched prices and new customers always go to sales.
Boundaries that build trust
It doesn’t create new customers or price-list exceptions without a sales rep’s approval.
It doesn’t send a binding confirmation when it isn’t sure the item matches the price list.
It doesn’t decide on discounts or unusual terms — those always go to a person.
We keep your input to a minimum
- Access to the ERP, CRM or e-shop where orders are created.
- Typical order e-mails from your main customers.
- Current prices and a view of stock availability.
Your data stays with you
What to expect
At a ~600-person manufacturer, a Business Central agentic layer increased daily AI use from 17 to 78% of staff.
Frequently asked questions
Does it work with orders in PDF or a scanned letter too?
Yes. The agent can extract line items from a PDF attachment, a scanned document or plain text in the body of the e-mail.
What if the customer writes the order in free text?
The agent understands the content, not just the format — it copes with every customer writing differently. Where it isn’t sure, it doesn’t guess the item and passes it to a sales rep.
Do we have to standardise the order format across customers?
No, the agent adapts to the format your customers already use.
What happens if the agent doesn’t recognise an item?
It flags it as an exception and passes it to a sales rep for review — the order isn’t created without verification.
Does it work with Shoptet, Shopify or WooCommerce?
Yes, we connect to common e-commerce platforms as well as the ERP and CRM systems you already use.
See what automation could save in your order process.
In 30 minutes, map the process and estimate its time and cost savings.